We understand your privacy is important to you. In vGo Holidays we strive to maintain the highest standard of integrity and discretion in all our operations to protect the privacy for our brick and mortar customers as well as online customers.
In vGo Holidays, we collect, stores and handles your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) and the laws of Malaysia.
Please read carefully the Privacy Statement to understand how we use the information that we may collect from you.
In order for us to provide efficient service and effective operation manner, we need to collect some relevant personal information from the customers. The personal information collected by us may include (but not limited to) the following:
We may collect your personal information from you when:
We generally use your information for administrative and operational purposes. Example, processing, confirming, fulfilling, arranging and completing your bookings.
We also will use your information for the purposes like, accounting, billing, security, marketing information, customer relations and to assists us to improve our future engagement with you.
We would also use your emails that have been provided with your consent, to send you marketing updates, booking confirmation and booking inquiries.
We do not share or sell any of the information that you have provided us via our channels to any other companies or individuals without your permission.
Credit card and bank details are used only for payments.
We take extra care when dealing with your personal information and we will take the appropriate steps to protect your privacy.
Children under the age of 18 are requested not to submit, post or share their information with us, without their parent’s or guardian’s consent.
Information of children under the age of 18 (Eg. Name, age, date of birth, traveling documents and supporting traveling documents) would only be collected to process bookings of flights, hotels, tour packages, day tours, cruises and other travel services provided by us.
The usage of cookies on our website is in no way linked to any personally identifiable information.
Cookies are purely used for programming purposes. We use them as a mechanism to remember the information that is selected from one page to another.
This will allow the customer to exit the page with information selected and re-visit the page at a later stage and still be able to find all the information.
If you switch off the cookies, you would still be able to browse the site without any problems.
For security reasons, your credit card information would not be saved or remembered. You would need to key in the credit card number each time you make a purchase.
We would amend this privacy statement from time to time according to the laws. The updated version shall apply and supersede all the previous versions. Do check out our website for our most updated practices.